Data Deletion Request

You can request account and data deletion at any time in either way:

• In the app: Settings → Data & Privacy → Request account & data deletion.
• By email: send a request from your account email to contact@axiomix.net with the subject "Delete my account".

We confirm receipt and process verified requests within the period required by applicable law.

• Your account profile and login credentials.
• Your AI Employees, workflows, knowledge base content, and risk rules.
• Your emails, conversations, contacts/CRM records, appointments, and call/SMS logs stored in Nexora.
• Your stored third-party connection credentials (Google, Microsoft, Twilio, etc.) — these authorizations are revoked and removed.

A limited set of information may be retained where we have a legal or legitimate business reason — for example:

• Billing, invoicing, and tax records required by law.
• Records needed for security, fraud prevention, and dispute resolution.
• Aggregated or de-identified data that can no longer be linked to you.

Retained records are deleted or de-identified once the applicable obligation ends.

When you disconnect a Google, Microsoft, or Twilio account, Nexora stops using that authorization for future access. Data held by those providers themselves is governed by their own policies — you may also manage or delete it directly with them.

Deletion questions or requests: contact@axiomix.net.